Nextiva Publishes the Definitive CX Guide for the Agentic AI Era
“Winning the Customer Experience Race,” by Edwin Margulies, gives leaders a decision rubric, cross-industry playbooks, and data practices that make AI pay off Nextiva announced Winning the Customer Experience Race, a new book by Edwin Margulies that gives CX and IT leaders a decision rubric, cross-industry playbooks, and data practices that make AI pay off. The guide […]
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