The Customer Data Identity Crisis: Why Marketers Are Rethinking the Foundation of Personalization
With AI dominating headlines and marketers racing to deliver real-time, personalized experiences, one stubborn problem continues to undermine even the most advanced strategies: broken customer identities. Too often, marketing teams are working with fragmented data stitched together from CRMs, email platforms, loyalty programs, and more—each using different identifiers. The result? Nearly one in four customer […]