Upland Software, Inc. , a leader in AI-powered knowledge and content management software, has announced that Upland RightAnswers is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).
RightAnswers is a KCS v6 Verified knowledge management solution for enterprise contact centers and help desks. The world’s top-performing frontline support and knowledge teams trust RightAnswers to reduce escalations, strengthen self-service, and deliver better customer experiences at scale. With RightAnswers, customers achieve impactful business results such as 90% faster ‘Mean Time to Know,’ 88% increase in ‘First Contact Resolution,’ 85% faster content creation, and 60% fewer escalations.
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RightAnswers helps organizations create, enrich, and deliver trusted knowledge anywhere. With 20+ integrations available out-of-the-box across CRM, IT Service Management, chat, and customer-facing channels, RightAnswers surfaces trusted answers from a single source to deliver consistent experiences for customers and internal staff across product portfolios and support tiers.
AWS customers will now have access to RightAnswers directly within AWS Marketplace. RightAnswers provides AWS customers with the ability to streamline the purchase and management of RightAnswers within their AWS Marketplace account.
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“Knowledge management sits at the heart of RightAnswers and is shaped by almost 25 years of industry expertise. The availability of RightAnswers on AWS Marketplace makes it easier for our customers to build up the trusted knowledge layer their teams rely on every day,” said Dan Doman, Chief Operating and Product Officer at Upland Software. “We see a future where knowledge flows freely, securely, and intelligently into every system, available for every human or AI agent. To get there, organizations need a portable knowledge layer that is trusted and ready to power experiences across tools and channels. We’re committed to building AI features that deliver real results and knowledge solutions that are impactful, purpose-built, and accessible.”
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