Unitel Voice: Unlock a Business-Ready Virtual Phone System in Minutes

Small businesses rarely struggle because they lack ambition. They battle because time is scarce, customers expect instant response, and most communication tools are built for IT teams—not business builders. For owners and founders who juggle sales, service, and operations, a phone system overloaded with technical settings becomes a liability rather than a lifeline. What they really need is a professional presence that just works: predictable, polished, reliable, mobile, and flexible.
Unitel Voice
Unitel Voice was created for exactly that challenge. It’s a virtual phone system designed so anyone—regardless of technical skill—can set up a business number, handle customer calls professionally, and stay connected from anywhere.

Unitel Voice transforms small business communications by giving owners the tools to present themselves professionally while keeping everything simple. Instead of wrestling with VoIP complexity, users get call routing, auto attendants, mobile apps, desk phone support, team messaging, and business voicemail—all accessible through an intuitive dashboard with real human support whenever needed.
The biggest benefit of Unitel Voice is how it elevates your customer experience (CX) without requiring a single technical hire. Companies can greet callers with custom messages, route them to the right person or department, use extensions, schedule call handling based on hours of operation, and separate personal calls from business calls—all from the devices they already use. Features like voicemail transcription, on-hold music, call transferring, and softphone usability make even the smallest team feel like a fully staffed organization.
And because users own their numbers with no strings attached, they maintain long-term control and portability. The platform’s reliability is reinforced with 99.99% uptime, real-time monitoring, and a U.S.-based support team that focuses on live guidance rather than directing users to automated help systems.
Voice and Text Features That Matter Most to Business Builders
After choosing a number and setting up your basic routing, Unitel Voice gives you access to dozens of features designed to improve caller experience and team collaboration. Each feature is available directly through the dashboard and can be managed instantly.

Auto Attendant: Provides callers with a fast, accurate menu for reaching the right person or department.
Business Voicemail: Creates professional voicemail boxes with transcription delivered to email or the mobile app.
Call Blocking: Filters unwanted calls and prevents spam interruptions.
Call Forwarding: Sends calls to the right destination, whether it’s a mobile device, desk phone, or another number.
Call Logs: Displays caller history and helps track volume, trends, and service responsiveness.
Call Notifications: Alerts you when new calls or messages come in so nothing gets missed.
Call Routing: Directs callers to individuals or teams based on rules you set in the dashboard.
Call Scheduling: Adjusts routing based on business hours to ensure after-hours calls are handled properly.
Call Tracking: Monitors incoming calls from different numbers to measure marketing and advertising performance.
Call Transferring: Allows blind or assisted transfers with a visual display of who is available.
Caller ID Display: Shows who is calling and ensures outbound calls display your business identity.
Cloud Phone System: Provides the same capabilities as a traditional business PBX with no hardware investment.
Conference Calling: Enables multiparty conversations directly through the system.
Custom Greetings: Allows brands to welcome callers with personalized messages recorded or uploaded through the dashboard.
Department Extensions: Routes calls to groups of people across multiple locations.
Desk Phones: Supports any IP phone or ships preconfigured phones ready to plug in.
Dial-by-Name Directory: Automatically lets callers reach staff members by searching for their name.
Do Not Disturb: Temporarily halts call interruptions during busy periods.
Employee Extensions: Gives each team member their own extension for direct communication.
Find-Me Follow-Me: Rings multiple numbers in sequence or simultaneously until the call reaches you.
Local Numbers: Gives businesses the option to open a presence in any chosen area code.
Mobile Apps: Transforms smartphones into full business lines that maintain personal privacy.
Number Parking: Holds phone numbers for future use or preservation outside an active plan.
On Hold Music: Plays music or custom messages while callers wait to be transferred or connected.
Online Dashboard: Provides a full real-time view of system activity, routing, and settings.
Online Faxing: Sends and receives faxes digitally.
Port Your Number: Transfers existing numbers seamlessly from current carriers.
Second Phone Line: Separates business calls from personal calls using the same mobile device.
Sequential Ring: Rings multiple numbers in order until the call is answered.
Simultaneous Ring: Rings multiple devices at once for fast response times.
Softphones: Lets teams make and receive calls using their computers or laptops.
Team Messaging: Supports internal communication with real-time direct and group messaging.
Team Presence: Displays staff availability status in real time for better call routing.
Toll-Free Numbers: Provides national presence with available prefixes including 800, 888, 877, and more.
Vanity Numbers: Creates easy-to-remember phone numbers aligned with your brand.
Voice Talent Studio: Offers professional voice recordings for greetings and messages.
Voicemail Transcription: Converts voicemails to text for quick review in email or the app.

All these capabilities work together to help businesses answer calls more professionally, stay connected from anywhere, measure performance, and deliver faster response times.
How to Get Started with Unitel Voice
Getting started with Unitel Voice is simple. New customers choose a business number—or port an existing one—during onboarding. The system walks them through recording a greeting, setting up an auto attendant, configuring call routing, and downloading the mobile and softphone apps. A setup consultation is available at no extra cost, and the platform’s dashboard makes every step intuitive, even for teams without technical personnel.
Ready to modernize your business phone system without hiring an IT department?
Get Started with Unitel Voice