ServicePower, a leading provider of field service management software, announced that it has partnered with longstanding North American distributor Marcone Appliance Parts.
This collaboration will streamline operations and speed up procurement for service providers by integrating Marcone’s extensive parts inventory with ServicePower’s AI-driven platform. Doing so will provide the 13,000+ service companies using ServicePower immediate access to more than 300,000 parts that they can seamlessly identify and purchase for warranty jobs.
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“Service technicians are the backbone of the customer experience, and they need more than just tools—they need intelligent support,” said Frank Gelbart, chief executive officer of ServicePower. “By partnering with Marcone, we’re making it easier than ever for providers to access the right part at the right time. This integration empowers technicians to boost first-time fix rates, reduce costly return visits, and deliver faster, more seamless service, all while driving customer satisfaction and operational sustainability.”
Marcone Appliance Parts is a division of leading North American distributor mSupply, which maintains a nationwide network of distribution centers, including recent additions in Houston and Denver, ensuring rapid parts delivery across the country. Coupled with ServicePower’s intelligent scheduling and dispatching capabilities, the partnership enhances the ability to meet customer demands promptly and effectively.
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“This collaboration underscores our commitment to high-quality service and delivery speed,” said Asterios Satrazemis, chief executive officer of mSupply. “By combining our extensive parts inventory with ServicePower’s field service management expertise, we are setting a new standard for efficiency and ease in the repair industry.”
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