Next-Generation Calix Engagement Cloud and Mobile App Enable Providers To Make Every Subscriber Feel Like an Audience of One

As customers continue to adopt Calix Agent Workforce, the next generation of Calix Engagement Cloud—along with enhancements to the CommandIQ mobile app—delivers advanced, personalized offer strategies for service providers in residential and business markets. Updates include in-app promo tiles that spark engagement, segmentation and geomap capabilities that streamline go-to-market workflows, and a new business intelligence dashboard […]

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Medallia Unveils Latest Innovation Agenda at Experience ‘26 to Further Omnichannel Experience Transformation

New generative AI capabilities, Insights Assistant and Smart Topic Builder, transform analysis with instant conversational answers and automated discovery that uncover real business challenges Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee experience, unveiled its latest innovation agenda […]

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In the age of AI agents, Splio makes prediction the foundation of CRM and launches its AI-first CRM

Splio is setting prediction as the new CRM standard and the future interface for AI agents The company has evolved Tinyclues AI, initially focused on predictive AI, into an AI enhanced with generative and agentic capabilities, now integrated at the core of its platform Commercial launch of the AI-first CRM powered by Tinyclues AI Launch […]

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Accenture Appoints Rachel Frey Chief Communications Officer

Accenture announced the appointment of Rachel Frey as chief communications officer, a newly created role. Effective immediately, Frey reports to Accenture Chair and CEO Julie Sweet and joins Accenture’s Global Management Committee. Frey brings more than two decades of experience in communications. In her most recent role as Accenture’s global head of Corporate Communications, she […]

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Miele Deploys IFS.ai Globally to Transform Field Service Management Across 25+ Countries

Manufacturing industry leader applies Industrial AI to accelerate service transformation with IFS Cloud rollout in Australia and New Zealand, targeting global expansion IFS, the leading provider of Industrial AI software, announced that Miele, the world-renowned premium appliance manufacturer, is expanding its existing partnership with IFS to transform field service operations globally. Following successful implementations in […]

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Mitek Strengthens Its Unassisted Video Verification Solution for the Spanish Market as AI-Driven Identity Fraud Accelerates

SEPBLAC-compliant digital onboarding helps regulated entities stay ahead of deepfakes and digital manipulation without adding friction Mitek Systems , a global leader in digital identity verification and fraud prevention, announced enhancements to its SEPBLAC-compliant digital onboarding capabilities for the Spanish market, designed to help regulated entities defend against a rapidly escalating wave of AI-driven identity […]

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