RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management

RingCentral expands AI innovation leadership across workforce engagement, agent support, and customer experience operations RingCentral, Inc., a global leader in AI-powered business communications, announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026.1 The IDC MarketScape evaluates vendors on their ability to support workforce engagement through AI-driven forecasting, scheduling, […]

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Diligent Acquires 3rdRisk to Deliver AI-Native Third-Party Risk Management at Scale

Market-Leading GRC Platform Adds AI-Native Solution to Address Fastest-Growing Segment in Risk and Compliance Diligent, the AI leader in governance, risk, and compliance (GRC) SaaS solutions, announced it has acquired 3rdRisk, an AI-native third-party risk management platform based in the Netherlands. The acquisition strengthens Diligent’s position as the only GRC provider recognized as a “Leader” […]

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Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing

Vonage APIs power personalized, omnichannel communications with two-way messaging via SMS, RCS, and WhatsApp, within the Salesforce platform Vonage, a part of Ericsson, announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud). Powered by Vonage Communications APIs, the new solution embeds popular messaging channels like SMS, WhatsApp, and Rich Communication Services (RCS) […]

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Social Media Trust Is Breaking Down (And How You Can Rebuild It) via @sejournal, @donutcaramel13

Bots, fake reviews, and undisclosed AI are eroding trust on social media, creating a competitive advantage for brands that prioritize authenticity and real human experience.
The post Social Media Trust Is Breaking Down (And How You Can Rebuild It) appeared first on Search Engine Journal.

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