The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents Conviva, the intelligence platform delivering outcome-based performance analytics for digital businesses, has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring. “Our mission is to transform every consumer experience across […]

Dynatrace positioned furthest for Completeness of Vision Dynatrace , the leading AI-powered observability platform, announced it has been recognized as a Leader in the Gartner Magic Quadrant for Digital Experience Monitoring for the second year in a row. Gartner evaluated 14 vendors, and Dynatrace was recognized for its Ability to Execute and Completeness of Vision, positioning the […]

Recognition comes on the heels of New Relic also being named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive time Unifying DEM with intelligent observability, New Relic delivers AI-strengthened actionable customer experience insights New Relic, the Intelligent Observability company, announced it has been named a Leader in the 2025 […]

Enterprises embrace new technologies for secure, compliant, cloud-based operations to enhance service quality, ISG Provider Lens® report says Companies in Australia are accelerating their adoption of AI-enabled and hybrid contact center models to improve efficiency, compliance and customer experience, according to a new research report published by Information Services Group (ISG)  a global AI-centered technology research […]

Google reports that AI features are adding searches rather than replacing them, pointing to more AI-led sessions and steady traffic flowing to sites.
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