Integrated AI training and performance ecosystem significantly improves associate proficiency, performance and sales across TTEC’s global contact centers TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, announced the expansion and growing enterprise adoption of its AI-driven frontline performance ecosystem, anchored by TTEC RealSkill™ and TTEC Perform™. Built to bridge […]

How can modern marketers optimize how they set up their AI powered martech stacks for better marketing output? Misha Williams, Chief Operating Officer at GWI weighs in with some thoughts and best practices: _________ Hi Misha, tell us about yourself and your role at GWI? I’m Chief Operating Officer at GWI, where I focus on […]

Collaboration launches in telecommunications with dedicated Anthropic Center of Excellence, expanding across financial services, manufacturing, and software development Infosys Topaz™ and Anthropic’s Claude models, including Claude Code, combine to automate complex workflows, accelerate software delivery, and build agentic AI solutions across industries Infosys, a global leader in next-generation digital services and consulting, announced a strategic collaboration […]

Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that utilizes a large language model (LLM) and natural language processing (NLP). […]

Serving as the network backbone for NBCUniversal’s live broadcasts on the world’s biggest stages Comcast Business announced it is again partnering with NBCUniversal to architect and manage critical components of the linear and digital broadcast for three of television’s marquee events this month – Super Bowl LX, the Milan Cortina 2026 Olympic Winter Games, and the 2026 NBA […]

Starweaver announced the continued expansion of its AI engineering and product development operations in Hyderabad, India, reinforcing the company’s long-term commitment to building advanced AI-powered learning infrastructure. The Hyderabad technology center will focus on accelerating development of Starweaver’s AI-driven platforms, including Journeybuilder (and its accompanying orchestration tools within Creator Studio and Enterprise Studio), DesignPilot, Boostr […]

Framework helps leaders move beyond pilots to governed, repeatable outcomes across AI, automation, and CRM systems AXIS Consulting introduced a practical operating model designed to help mid-market and enterprise organizations scale artificial intelligence, automation, and CRM change beyond isolated pilots. The model responds to a growing challenge leaders face: experimentation with AI is accelerating, but operational […]