Legal & General Taps Tealium & Snowflake to Accelerate AI-Powered CX and Business Growth

L&G achieves a 54% increase in call-to-lead conversions, in addition to enhancing internal innovation to boost operational efficiency Legal & General (L&G), one of the UK’s leading financial services providers, has redefined customer engagement by integrating Tealium’s real-time Customer Data Platform (CDP) with Snowflake’s AI Data Cloud. With 12.8 million customers and a complex portfolio spanning life insurance, pensions, and […]

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Former Google Distinguished Engineer David Petrou Launches Continua, a New Vision for Social AI

$8M funding round led by GV fuels first-of-its-kind use of large language models Continua, the company pioneering Social AI, announced it has raised $8 million in seed funding to uplevel the group chat, reimagining how artificial intelligence can be a true participant in dynamic conversations. The round was led by GV with participation from Bessemer […]

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esbconnect Launches Optivo to Enable Brands to Retarget Anonymous Website Visitors via Email, Not Ads

A UK-first, the service leverages esbconnect’s GDPR-compliant database of 17m UK email addresses to identify and convert unknown website visitors through email Customer acquisition specialist, esbconnect, has launched Optivo, its new audience retargeting tool, Optivo. In a UK first, Optivo enables brands to retarget anonymous website visitors not on their CRM system with an email. Retargeting website visitors […]

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IAB Tech Lab Announces Content 2.1 to Ad Product 2.0 Mapping Now Open for Public Comment

Implementation Guidance and Reverse Mappings Included to Support Transition Across Platforms IAB Tech Lab, the global digital advertising technical standards-setting body, announced the release of two new mappings and implementation guidance that connects Content Taxonomy 2.1 — a classification system initially designed to categorize webpage and app content — to Ad Product Taxonomy 2.0, which […]

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Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges Cresta, the leading contact center AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support, […]

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Precoro Launches Mobile AI Expense Automation to Cut Manual Work and Centralize Spend Control

Precoro, the procurement centralization and automation platform, announced a major expansion of its AI capabilities with the launch of mobile-first expense automation. This new feature allows users to simply snap a photo of a receipt, and expense forms are auto-filled in seconds—eliminating manual data entry and reducing processing time for teams on the move. The […]

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Momentum Unveils SmartClips, AI Video Agent that Turns Sales & Customer Calls into Shareable Video Highlights in Real Time

Momentum to deliver instant sales insights and account intelligence, accelerating revenue growth with launch of SmartClips, Account Briefs, and other AI features. Momentum, a leader in AI revenue orchestration, announced the launch of SmartClips and Account Briefs, two new AI-powered tools that expand the company’s Agentic AI platform, equipping revenue teams with intelligent AI agents […]

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Soracom Expands AI Capabilities with New GenAI Tools for Network Management, Workflow Automation, and Video Analysis

Soracom Query delivers IoT data insights, Flux Video Analysis unlocks advanced IoT use cases, and Flux App Templates generates IoT workflows on demand Soracom, Inc., a global provider of advanced IoT connectivity solutions with full MVNO capability, announced two new platform services that leverage GenAI capabilities to accelerate IoT development and support leading-edge video analysis […]

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