The partnership will accelerate CX transformation by combining award-winning journey management software with top-tier consulting to improve outcomes and drive measurable value.
JourneyTrack, a leading customer journey management SaaS platform, announced a strategic partnership with McorpCX, one of the world’s top customer experience (CX) consulting firms, to help organizations worldwide strengthen journey management capabilities and achieve better business results, with an initial focus on life sciences companies.
“Our partnership with McorpCX is about helping organizations operationalize CX in a way that’s both strategic and scalable,” said Ania Rodriguez, Founder and CEO of JourneyTrack. “Together, we’re bridging the gap between journey vision and execution.”
As healthcare and life sciences organizations face increasing complexity in patient and provider journeys, this partnership brings together JourneyTrack’s advanced all-in-one platform with McorpCX’s two decades of experience in experience management. Together, the companies will help clients maximize the value of journey management—improving retention, driving growth, and supporting regulatory compliance.
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“Our partnership with McorpCX is about helping organizations operationalize CX in a way that’s both strategic and scalable,” said Ania Rodriguez, Founder and CEO of JourneyTrack. “Together, we’re bridging the gap between journey vision and execution—so companies can not only understand their customers better, but also act on that understanding with speed and confidence.”
“Through our work with JourneyTrack, we have seen the platform provide organizations with the tools needed to advance their journey management capabilities in a practical, business-focused way,” said Michael Hinshaw, Founder and President of McorpCX. “This next phase of our partnership will help more organizations address the challenges of today’s experience landscape with effective, technology-enabled solutions.”
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Organizations are increasingly recognizing the value of journey mapping and management in delivering measurable business impact. “At McorpCX, we’ve seen firsthand how journey mapping and management deliver tangible, repeatable benefits across industries,” noted Taylor Fitzpatrick, Practice Leader, Journey Mapping and Management at McorpCX. “With clear improvements in key business metrics like acquisition, retention, and operational efficiencies, the value is both measurable and significant.”
The first area of joint focus will be the Life Sciences industry, where CX is often overlooked despite its critical impact on patient outcomes, provider engagement, and operational efficiency.
To showcase what’s possible, JourneyTrack and McorpCX will co-host a Journey Management Masterclass for Life Sciences and Healthcare professionals on September 10, 2025, focusing on practical strategies for leveraging journey management to drive better outcomes in healthcare.
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