EasyVista announced the third and final product release of the year for its EasyVista ITSM Platform, marking the culmination of a multi-release effort to deliver a more unified, data-driven foundation for AI across IT operations. With the launch of 2025.3, EasyVista continues its strategy of embedding intelligence into everyday workflows while strengthening the operational stability required for effective AI adoption.
Our customers want to adopt AI in a way that’s practical, responsible, and embedded in real work. With 2025.3, we’re delivering AI that improves agent actions moment to moment while building the backbone that enables agentic automation.
The release arrives as organizations accelerate AI and automation initiatives. According to EasyVista’s recent global research of enterprise IT leaders, automation and AI rollout are among the top three IT priorities for 2026, yet only 12.4% of organizations say they have a mature ITSM framework. This reveals a widening gap between ambition and readiness. With more than 100 features delivered this year, EasyVista’s 2025 releases directly address this gap by stabilizing operations, standardizing data, and improving knowledge quality so AI can operate effectively, without adding risk or complexity.
Marketing Technology News: Martech Interview with Aquibur Rahman, CEO of Mailmodo
These enhancements include:
More relevant AI suggestions surfaced directly inside incident workflows
Automated ticket summarization with built-in translation to accelerate global support
EV chatbot for Microsoft Copilot, enabling ticket management directly from Copilot chat
The introduction of an AI-optimized, node-based model for smarter knowledge management
Expanded Home Canvas configuration for personalized agent workspaces
Marketing Technology News: Beyond the Trend: How CMOs Are Using Cultural Intelligence to Lead Culture, Not Chase It
“This release is the capstone of our 2025 strategy, reinforcing the data and knowledge foundations that make AI truly valuable,” said Loic Besnard, Chief Product Officer, EasyVista. “Our customers want to adopt AI in a way that’s practical, responsible, and embedded in real work. With 2025.3, we’re delivering AI that improves agent actions moment to moment while building the backbone that enables agentic automation.”
Together, the 2025 releases prepare organizations for what comes next: AI that not only analyzes and recommends but acts across the IT ecosystem with confidence and trust. The upgrade to 2025.3 is available immediately for all customers of the EasyVista ITSM Platform.
Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.