New eSignature features bring clarity for signers and efficiency gains for businesses
Docusign announced new AI-powered eSignature features that make agreements easier to understand for signers and dramatically faster to prepare for businesses. Powered by the Docusign Intelligent Agreement Management (IAM) platform, the new experiences tackle two persistent challenges in the agreement process: dense legal language that slows signers down and the manual, error-prone work of document preparation that takes valuable time away from teams.
By reimagining the eSignature experience with contract-specific AI, Docusign brings more clarity, confidence, and speed to one of the most essential agreement workflows in business.
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For signers, truly understand what you’re signingFor most people, understanding what they’re agreeing to has often been a challenge. Dense legal text slows signers down. Docusign’s new AI-assisted signer experience changes this by offering a simple, easy-to-understand summary of the agreement along with the key terms. Signers can also ask questions like, “What happens if I need to cancel?” or “When does this warranty expire?” and get direct answers without digging through pages of legal text. Complex agreements are now easier to understand, and people can sign faster, with confidence.
For business, less prep work with fewer mistakesBehind every agreement is a lot of preparation work like formatting documents, manually placing signature and information fields, and double-checking all the data entered is correct. The latest version of eSignature uses AI to automate this tedious work by identifying agreement types, verifying recipient details, and intelligently placing signature and information fields into agreements. This means faster preparation, cleaner documents, and more time back for teams.
These new capabilities address real pain points in the agreement process. A recent survey of Americans who regularly review or sign contracts found:*
A confidence gap: nearly 75% of signers would feel more confident with an AI-powered, plain-English summary of their contracts.
Widespread confusion: nearly 60% of respondents admit to agreeing to terms they didn’t fully understand.
An emotional burden: complex contracts cause negative emotions for nearly half of signers, with 29% feeling frustrated and 19% feeling anxious about missing details.
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Built for trust, powered by contract AIUnlike general-purpose LLMs, Docusign is powered by an AI engine called Iris that leverages contract-specific data and our IAM platform to deliver more accurate insights and automation across the entire agreement process with enterprise-grade security.
“AI is transforming the way people work, but agreements demand an extra level of clarity and trust,” said Mangesh Bhandarkar, GVP of Product Management at Docusign. “Our customers tell us manual agreement preparation is time consuming, and signer confusion causes delays. We’re applying AI to solve both challenges by removing the contract busywork for preparers and using features like AI-powered summaries to eliminate signer hesitation. This directly drives faster completion rates and a more trustworthy process.”
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