Integration enables real-time transcription, low-latency voice bots, and analytics within existing AWS environments
Deepgram, the world’s most realistic and real-time Voice AI platform, announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and Amazon Lex, enabling real-time transcription, low-latency voice bots, and analytics within customers’ existing AWS environments.
“Our work with Amazon Connect expands what’s possible for contact centers and enterprise voice applications on AWS…” said Scott Stephenson, CEO and Co-Founder, Deepgram.
With this launch, teams can use Deepgram’s models natively in Amazon Lex for natural conversational experiences and pair them with Amazon Connect to unlock real-time transcription, quality monitoring, and automation without heavy custom engineering for customer experience scenarios.
Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard
“Our work with Amazon Connect expands what’s possible for contact centers and enterprise voice applications on AWS. Together we are enabling customers to achieve higher accuracy, lower latency, and greater deployment flexibility with Deepgram’s advanced speech technology, all seamlessly integrated within AWS,” said Scott Stephenson, CEO and Co-Founder, Deepgram.
Real-time transcription and analytics in Amazon Connect enable live coaching, compliance monitoring, and automated workflows built on a documented integration pattern. Native STT and TTS support in Amazon Lex deliver ultra-low latency, natural-sounding voice experiences and accurate understanding in noisy, high-variance environments. The integration fits seamlessly into existing AWS operations, allowing customers to deploy inside their AWS environment, keep data within AWS, and streamline procurement through AWS Marketplace.
Marketing Technology News: Disrupt or Be Disrupted: The AI Wake-Up Call for B2B Marketers
“At AWS, we’re continuously innovating to help businesses create exceptional customer experiences,” said Pasquale DeMaio, VP of Amazon Connect at AWS. “Integrating Deepgram’s advanced speech technology with Amazon Connect enables organizations to build voice interactions that understand context and respond with appropriate pace and tone, transforming automated interactions into opportunities for deeper customer relationships.”
Deepgram’s integrations with Amazon Connect and Amazon Lex are available for customers building on AWS today, with live demonstrations planned at AWS re:Invent in Las Vegas, December 1–5, 2025, in Deepgram Booth #690.
Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.