Circuitry.ai, an AI-native leader in service and warranty decision intelligence, and Service Xcelerator (SXCL), a pioneering AI-powered software company that automates claims, improves accuracy in dispatch, and provides real-time customer insights, announced a strategic partnership designed to deliver a comprehensive service and warranty platform for Consumer product manufacturers, OEMs, and TPAs.
“After decades building leading warranty software platforms, we founded Circuitry.ai to bring AI-native decision intelligence to the service and warranty world,” Ashok Kartham, CEO of Circuitry.ai
This collaboration blends Circuitry.ai’s advanced AI-driven Warranty & Service Decision Intelligence, which includes its powerful suite of AI Advisors, Analysts, and Agents with Service Xcelerator’s robust Claims, Dispatch, and Insight modules, offering a unified, intelligent solution tailored for full-service lifecycle optimization. Circuitry.ai’s AI tools integrate seamlessly with existing systems to streamline claims decisions, predict repair needs, and boost productivity by up to 35%, while Service Xcelerator delivers real-time insights, secure communication, agile dispatch, and configurable claims processing.
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John Estrada, CEO of Service Xcelerator, commented “With over 25 years of leadership and innovation in the warranty industry, including co-founding ServiceBench, I’ve seen how fractured systems hinder service delivery. This partnership bridges that gap, combining the best of claims visibility, intelligent dispatch, and AI-powered insights to empower service teams to be faster, smarter, and more customer-centric.”
Ashok Kartham, CEO of Circuitry.ai, added, “After decades building leading warranty software platforms, we founded Circuitry.ai to bring AI-native decision intelligence to the service and warranty world. By pairing our AI-driven Service, Parts, and Warranty advisors, analysts, and agents with Service Xcelerator’s Claims, Dispatch, and Insight capabilities, we’re creating an end-to-end, intelligent service ecosystem, where AI powers both the frontlines and the backend with unmatched speed, consistency, and accuracy.”
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Why This Partnership Matters:
End-to-end intelligence: From claim initiation and verification, through dispatch and repair, to warranty adjudication, all are unified under one intelligent workflow.
Complementary strengths: Service Xcelerator brings operational excellence in claims configuration, customer interaction, and field coordination; Circuitry.ai contributes cutting-edge AI decision support for automation, prediction, and knowledge augmentation.
Fast deployment and integration: Circuitry.ai’s AI layers work seamlessly atop existing systems with rapid configuration; Service Xcelerator’s modules are designed for modern integration and scalability.
Built on decades of expertise: Both CEOs and leadership teams bring a combined 100+ years of domain knowledge, ensuring the solution is grounded in real-world service and warranty challenges.
This collaboration positions manufacturers, TPAs, and service networks to dramatically reduce claims handling times, lower warranty costs, increase first-time-fix rates, and elevate customer experience, without costly system replacement or disruptive rollouts.
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