Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges Cresta, the leading contact center AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support, […]