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SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform

SharpenCX, a leader in AI-driven contact center solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact center software. The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX’s intelligent agent technology with Ytel’s best-in-class outbound CX capabilities — including programmable voice, messaging, and predictive engagement […]

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OpenAI Declares ‘Code Red’ To Improve ChatGPT Amid Google Competition via @sejournal, @MattGSouthern

OpenAI CEO Sam Altman has declared a “code red" to prioritize ChatGPT improvements, delaying advertising and AI agent initiatives as Google’s Gemini gains ground.
The post OpenAI Declares ‘Code Red’ To Improve ChatGPT Amid Google Competition appeared first on Search Engine Journal.

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Eagle Eye Promotes APAC Executives as Regional Growth Accelerates

New customers and ongoing momentum prompts Asia Pacific changes Eagle Eye, a leading SaaS and AI technology company that delivers loyalty, personalised promotions and omnichannel marketing solutions for retail, travel and hospitality brands, today announced executive changes across its Asia-Pacific operations to support continued regional growth. The company has promoted Caitlin Stephens to Chief of Staff for […]

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