Listen to Your Customers? 5 Costly Marketing Assumptions That Lead Brands Astray
Marketing teams rarely struggle to gather feedback. The real challenge is interpreting and prioritizing it correctly. People say they want clean, quiet, interruption-free digital experiences—yet they consistently respond to tactics they claim to dislike. The result is a constant tug-of-war between stated preferences and actual behavior. People don’t think how they feel, don’t say what…
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