SEO

New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards. Kustomer, the Intelligent customer experience platform, announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant answers, visualizations, and recommended […]

HawkEye 360 (HawkEye), the global leader in signals intelligence data and analytics, announced a multi-year contract valued at more than $100 million with a strategic international partner. Under the five-year agreement, the partner will receive guaranteed access to HawkEye’s advanced radio frequency (RF) data and analytics, with options to scale collection capacity and integrate regional ground […]

BrowserStack, the world’s leading software testing platform, announced that BrowserStack MCP Server is now available in Amazon Web Services (AWS) Marketplace, which helps organizations easily discover, try, test, buy, deploy, and manage thousands of software solutions, including pre-built AI agents and ready-to-integrate tools, all in one convenient destination. BrowserStack MCP Server is an open-source integration layer enabling […]

Project HERMES to support NATO’s continuous command and control capabilities CGI, one of the largest independent IT and business consulting services firms in the world, has signed a contract with the NATO Communications and Information Agency (NCIA) to deliver the HERMES project in collaboration with its partner secunet Security Networks. The project will provide a […]

Skyword’s patented technique guides marketers on what to create and how, accelerating the creation of high-performing, human-authored content. Skyword, the leader in enterprise content marketing, announced it has been awarded U.S. Patent No. 12,437,022 B1 for Dynamic Generation of Work Requests—a pioneering technique for applying AI that bridges the critical gap between strategic planning and effective execution […]

New locally hosted cloud platform delivers AI-powered, compliant, and personalized customer experiences with full South African data residency NiCE announced the official launch and general availability of NiCE CXone Mpower on a dedicated, local instance in South Africa, marking a significant expansion of its AI-powered customer experience platform within the region. The platform is now live, […]

The inaugural ADWEEK Tech Stack Awards recognize companies that are leading the evolution of marketing technology. Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), is the winner of the ADWEEK Tech Stack Award in the Social Media Marketing Platform category. The honor recognizes organizations setting new standards across the marketing technology ecosystem […]

Black Friday interactions grow by 15% year-on-year, marking a new milestone for Infobip’s global communications platform Infobip, the leading global cloud communications platform for customer engagement, identified a remarkable upswing in its Black Friday messaging traffic, with use of Rich Communication Services (RCS) surging 277% on Black Friday 2025 compared to the previous year. Email […]

Online spam has become so routine that most people barely register its sheer volume anymore. It’s the background radiation of the digital world, humming along in email inboxes, text messages, DMs, robocalls, and every communication surface we touch. Yet when you measure the actual cost—the ecological footprint, the wasted infrastructure, the productivity drag, and the…

Microsoft is testing moving the ad labels in the Bing Search results from the left side of the ad to the right side of the ad. I am not sure which makes it harder to see the label or not but I assume Microsoft is testing this to see which will get more clicks.