Author name: Mike SEO

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, announced the launch of its Last-Mile Connectivity solution, designed to monitor agent and network performance to deliver uninterrupted customer service agent performance. As work-from-anywhere and hybrid contact center models become the norm, SuccessKPI’s new solution brings comprehensive visibility into the agent’s desktop, network, headset, and […]

Analyst Eliminates Blind Spots in Conversation Analytics, Driving Rapid CX Optimization and Operational Efficiency Gains Quiq, the leader in enterprise-grade agentic AI for CX innovation, announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyzes every AI and human agent conversation across voice, web chat, SMS, and other asynchronous messaging platforms, […]

Treat hosting as strategic SEO infrastructure, not a cost line, because no optimization can outrun a slow or unstable server.
The post Why Web Hosting Is A Critical Factor To Maximize SEO Results appeared first on Search Engine Journal.

The World’s Fastest and Most Efficient Text-to-Speech API Murf AI, a trusted leader in ethical, enterprise-grade voice solutions, announced the launch of Murf Falcon, the world’s fastest and most efficient text-to-speech API. Murf Falcon empowers developers, startups, and enterprises to build seamless, high-performance voice agents without compromise. Featuring an ultra-low model latency of 55ms, support […]

Conversational insights, agentic commerce, and new creative formats reinforce MikMak’s position as the world’s most advanced commerce enablement and analytics solution MikMak, the leading global eCommerce enablement and analytics platform, announced a major evolution with the upcoming release of new MCP-powered and AI-driven enhancements to MikMak 3.0, including the debut of conversational insights. Together, these […]

Google Search supports sitewide shipping policy markup, letting you surface delivery costs and transit times in results without relying on Merchant Center.
The post Google Launches Structured Data For Merchant Shipping Policies appeared first on Search Engine Journal.

Microsoft is testing placing site favicons at the top of the Bing search results page that when clicked on, anchor you down to the specific search result on the page. This is a test, it does not always show up, but I was able to replicate this in one of my browsers.

Google emailed advertisers who are leveraging message leads within Google Local Service Ads telling them about the new value-based pricing. Basically, when a seacher uses the “Request multiple opinions" within local results, those leads may result now in higher discounts than the previous 50% discount you would get on those messages.