Author name: Mike SEO

UJET Launches Agentic Experience Orchestration to Unify CX Data and AI, Automate the Agent Experience, and Consolidate Enterprise Systems

New category of CX software introduces a persistent AI layer that unifies disparate enterprise tools, supercharging the agent experience and delivering seven-figure ROI through automation and legacy system elimination. UJET, a leader in AI-powered contact center innovation, announced Agentic Experience Orchestration (AXO), a transformative architectural framework designed to eliminate the systemic complexity that has historically hindered […]

UJET Launches Agentic Experience Orchestration to Unify CX Data and AI, Automate the Agent Experience, and Consolidate Enterprise Systems Read More »

CallRail Expands Voice Assist Real-Time Scheduling Capabilities with Addition of Google Calendar Integration

Voice Assist checks Google Calendar availability and schedules meetings in real time, helping a broad range of businesses convert callers instantly. CallRail, the AI-powered lead engagement platform, announced a new integration between its AI voice agent, Voice Assist, and Google Calendar that enables businesses to automatically schedule appointments during phone calls handled by Voice Assist. […]

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Industry First by ChurnZero Gives AI Agents Unparalleled Understanding of a Company’s Unique Processes and Product Know-How

AI Knowledge Sources allows ChurnZero’s ‘digital teammates’ to learn every detail and best practice within company knowledge bases. ChurnZero, the platform and partner for customer success, has enhanced its embedded AI agents with connected knowledge source integrations—enabling them to more completely understand the nuances of any business, its products and services, the needs of its […]

Industry First by ChurnZero Gives AI Agents Unparalleled Understanding of a Company’s Unique Processes and Product Know-How Read More »

Orum Achieves 36% Conversion Rate With Idomoo Personalized AI Video

Thanks to Lucas AI Video Creator, Orum created a high-quality personalized year in review at scale. Orum delivered an unforgettable end-of-year experience for its users with a hyper-personalized video campaign powered by Idomoo’s Lucas AI Video Creator. By transforming individual data into an exciting, shareable showreel, the campaign gave customers a dynamic way to relive […]

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